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MANAGER, SYSTEMS SUPPORT AND OPERATIONS
The Louisiana Supreme Court Information Technology Department is seeking an experienced individual with a strong customer service orientation and a passion for improving the overall customer experience to fill the role of Manager, Systems Support and Operations. This individual will manage a staff responsible for user support, system administration, network, telephone systems, video conferencing and data center operations. Responsibilities will include managing the workload for technology requests, maintain IT inventory, developing and maintaining documentation, maintaining the Continuity of Operations Plan and emergency procedures, proactively monitoring systems and network health and taking action as necessary. Additional responsibilities will include establishing service level agreements, managing compliance, producing, analyzing and distributing operational reports and making recommendations for improvements. Other duties include planning, directing and coordinating projects in designated area, developing, reviewing and recommending budget for purchasing, upgrading and maintaining computer systems, and various other duties such as contacting and negotiating with vendors, and hiring, training, developing, managing and evaluating systems personnel.
Reporting Relationships: Reports to the Chief Information Officer. Manages a small staff of system support and systems administration personnel.
Required Qualifications:
- Bachelor’s degree in Computer Science or related field preferred
- Eight to ten years of progressively responsible computing, operational support, planning, budgeting and technical project experience
- Five years supervisory experience
- Five years systems support experience
- Strong communication and interpersonal skills with demonstrated success leading teams with a record of very high customer satisfaction
- Results-oriented with a proven ability to motivate and energize teams
- Proven ability to work successfully with competing requirements, conflicting priorities and resource limitations
- Demonstrated leadership skills with the ability to develop individuals to their optimal potential
- Knowledge of and experience with most of the following technologies: Microsoft Hyper-V, System Center Data Protection Manager , ARCServe , XOSoft, Neverfail, Windows Server 2003, 2008 R2, 2012, Windows XP and Windows 7 client OS, Microsoft SQL Server, Microsoft Exchange 2010, Microsoft Lync Server 2010, Microsoft System Center Configuration Manager 2012, Microsoft System Center Operations Manager 2012, Microsoft System Center Virtual Machine Manager 2012, Cisco Switches, Routers, ASA Firewalls, IPS modules, Wireless controllers and Aps, Solarwinds Network Performance Monitoring, Avaya telephone switches.
- Certifications helpful but not required
- ITIL experience a plus
- ERP support experience a plus
Position is located in New Orleans (French Quarter w/paid parking). Some travel required. Starting salary DOE. Good core working hours and excellent benefits. Must pass background check.
E-mail resume and salary expectations to hr@lajao.org.
Please reference position title in subject line of response.
EOE/M/F/V/D
MANAGER, INFORMATION TECHNOLOGY ARCHITECTURE
The Louisiana Supreme Court Information Technology Department is seeking an experienced individual with a passion for technology to fill the role of Manager, Information Technology Architecture. This individual will manage a staff responsible for establishing and maintaining a common architecture for network, infrastructure, security, and data across all Supreme Court Systems. Responsibilities will include development, documentation, communication and enforcement of a technology standards policy, and working with project teams and development partners to define and approve applications architectures and development methodologies. Additional responsibilities include managing development resources, and establishing and maintaining source code library and version control for developed applications and interfaces. Other duties include planning, directing and coordinating projects in designated area, developing, reviewing and recommending budget for purchasing, upgrading and maintaining computer systems, and various other duties such as performing research on emerging technologies, contacting and negotiating with vendors, and hiring, training, developing managing and evaluating systems personnel.
Reporting Relationships: Reports to the Chief Information Officer. Manages a small team of information technology architects and developers.
Required Qualifications:
- Bachelor’s degree in Computer Science or related field. Master’s Degree preferred.
- Ten or more years of broad and deep information technology experience including network, infrastructure, data modeling, security, and applications development, with at least 5 or more years as an Enterprise Architect.
- Five years management experience.
- Strong communication and interpersonal skills with demonstrated success leading teams with a record of very high customer satisfaction.
- Results-oriented with a proven ability to motivate and energize teams.
- Proven ability to work successfully with competing requirements, conflicting priorities and resource limitations.
- Demonstrated leadership skills with the ability to develop individuals to their optimal potential.
- Knowledge of and experience with most of the following : Microsoft Solution Stack(required), Microsoft Team Foundation Server (required), virtualization technologies, high availability and replication, SOA, BPM, Big Data, Cloud computing, mobility, ERD, ESB, TOGAF, Zachman, ECM, ETL, EAI, DoDAF, GRA, NIEM, Cisco Switches, Routers, ASA Firewalls.
- Certifications helpful but not required.
Position is located in New Orleans (French Quarter w/paid parking). Some travel required. Starting salary DOE. Good core working hours and excellent benefits. Must pass background check.
E-mail resume and salary expectations to hr@lajao.org.
Please reference position title in subject line of response. EOE/M/F/V/D
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